Contacting Qualification Station for Customer Support
We're here to assist you! If you have any questions or need support, feel free to reach out to us through the following channels:
- Email Support:
- Email Address: admin@qualificationstation.com
- Response Time: We strive to respond to emails within 24 hours during business days.
- Phone Support:
- Phone Number: 303-494-7233
- Office Hours: Our support team is available to take your calls during our regular business hours (MST).
- YouTube How-To Videos:
- Explore our YouTube channel for helpful how-to videos, tutorials, and guides. Subscribe to stay updated on the latest features and best practices.
Additional Information:
- For urgent matters or immediate assistance, please prioritize contacting us by phone.
- If you're experiencing technical issues, please provide detailed information about the problem, including any error messages, for a faster resolution.
- Check our FAQ section for answers to common questions and troubleshooting tips.
We value your feedback and are continuously working to improve our services. Thank you for choosing Qualification Station!
Frequently Asked Questions
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How can I add a new employee to the system?
- From the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, select 'Add Content'. The following page will list the option to add an employee or certificate. Select 'Employee'. The following page will have a series of fields. At minimum, enter the employee’s first and last name, as well as the company they work for. If desired, add additional employee notes, such as a company assigned employee ID. At this time you can also upload an employee image. After the information is entered, and the photo is uploaded (if desired), navigate to the bottom of the form and select 'Save'. Only one employee can be entered into the system at one time. Repeat this process for each employee that is added.
- For a visual guide, watch our tutorial video on adding employees to the system.
- From the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, select 'Add Content'. The following page will list the option to add an employee or certificate. Select 'Employee'. The following page will have a series of fields. At minimum, enter the employee’s first and last name, as well as the company they work for. If desired, add additional employee notes, such as a company assigned employee ID. At this time you can also upload an employee image. After the information is entered, and the photo is uploaded (if desired), navigate to the bottom of the form and select 'Save'. Only one employee can be entered into the system at one time. Repeat this process for each employee that is added.
- How can I view an employee’s certification page?
- From the login home page, navigate to the upper left hand corner and select the 'Employees' tab. This will pull up a page with all of the employees associated with the companies within your account. To find a specific employee, use the search parameters to select “Yes” for active employees or “No” for inactive employees, indicate the company, and then enter the employee’s name. Then select ‘Apply’ to view the results. To view a list of certificates click on the ‘Public Link to Qualifications’ link associated with the employee. This will bring you to the same page that is displayed when the QR sticker is scanned.
- How do I upload an image to the employee’s profile?
- To upload an image to an employee already in the system, from the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, begin to search for the employee using the 'Title' field. Then select 'Filter' and scroll down to view the results. Once the employee is listed, select 'Edit' under the 'Operations' field. Scroll to the bottom of the page, and select 'Choose File' then select the employee’s headshot that you would like to upload. Once the file is attached, navigate to the bottom of the form and select 'Save'.
- How can I add a new certification to the system?
- From the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, select 'Add Content'. The following page will list the option to add an employee or certificate. Select 'Certificate'. The following page will have a series of fields. Begin by typing the name of the employee and then select their name from the drop down list that appears. It is important to note that the employee must be entered into the system prior to adding their certifications. Then, type the name of the certification and select from the options that drop down. Certification types are preloaded into the system, if there is a certification you are trying to upload that is not listed, please see the 'certification input request' information below or contact us directly. Once the employee and certification type is added, continue by inputting the training date. After setting the training date, if applicable, the expiration date and recommended retrain date is then auto populated in the system. Then, upload the certificate by selecting the 'Choose file' then select the certificate file desired. This will link the file to the account. Once all fields are entered, navigate to the bottom of the form and select 'Save'. Repeat this process for each certificate that is added.
- For a visual guide, watch our tutorial video on adding certificates to the system.
- From the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, select 'Add Content'. The following page will list the option to add an employee or certificate. Select 'Certificate'. The following page will have a series of fields. Begin by typing the name of the employee and then select their name from the drop down list that appears. It is important to note that the employee must be entered into the system prior to adding their certifications. Then, type the name of the certification and select from the options that drop down. Certification types are preloaded into the system, if there is a certification you are trying to upload that is not listed, please see the 'certification input request' information below or contact us directly. Once the employee and certification type is added, continue by inputting the training date. After setting the training date, if applicable, the expiration date and recommended retrain date is then auto populated in the system. Then, upload the certificate by selecting the 'Choose file' then select the certificate file desired. This will link the file to the account. Once all fields are entered, navigate to the bottom of the form and select 'Save'. Repeat this process for each certificate that is added.
- What is a Quick Scan Certification report? How is it generated?
- A Quick Scan Certification report is an itemized list of employees and their respective QR codes. The Quick Scan Report provides a convenient and efficient way to track and display the safety certifications of every employee on a job site. Each employee is listed on the poster, and when their QR code is scanned, their respective safety certifications are instantly accessible, ensuring a streamlined and easily accessible record of each individual's qualifications for enhanced workplace safety.
- From the login home page, navigate to the upper left hand corner and select the 'Employees' tab. This will pull up a page with all of the employees associated with the companies within your account. The search parameter allows for specific conditions to be entered. Use the search parameters to select 'Yes' for active employees, indicate the specific company, and then set items per page as ‘ALL’. Then select ‘Apply’ to view the results. This search will result in a complete list of employees within the desired company. Then, you have the ability to sort the names of the employees in alphabetical order by first or last name. Then, select the group of employees that you would like to include on the report by clicking each of their boxes that are located farthest to the left. After the selection is complete, navigate back to the top of the page. Located under the search parameters, in the ‘Action’ select ‘Download PDF’. Then, select ‘Apply to selected items’. This will download a PDF that will display each selected employee's name and QR code.
- Will the stickers last? What if they get damaged while the employee is on the job site?
- The hard hat stickers are made from the same high-quality material as the Brady B30 Series Continuous Indoor/Outdoor Vinyl Labels, specifically the B30C-2250-595-WT product. This material is known for its durability, weather resistance, and aggressive adhesive properties, ensuring a long-lasting and robust solution for your hard hat stickers. The sticker will list the employees full name and will include their custom QR code, that when scanned will provide a complete list of certifications. When providing hard hat stickers, we send two copies. This ensures that a replacement sticker can be kept on file in case the first sticker is damaged or if the employee receives a new hard hat.
- What information does the ID card have?
- When providing an ID card, it will be customized for each employee. It will list the company, the name of the employee and their custom QR code. When scanned, the QR code will provide a complete list of certifications for easy compliance tracking. Our ID cards are printed in house and on demand, if you would like additional components on the ID card, please contact our office for assistance.
- Is there a way to upload a certificate that isn't included in the listed options?
- Our system is adaptable and ready to fit the needs of your company. If there is a certificate type that you are wanting to upload, and it is not listed, please email us (admin@qualificationstation.com) with the following information: certificate type, recommended retraining time, and length until expiration. Once our team has this information, we will work with you to add it into the system. Please allow 2 business days for it to be in effect.
- Can I set up an additional user for my subscription?
- Yes! If you would like to add an additional user to the account, please contact us (admin@qualificationstation.com) with the desired user's name and email address. Please include if you would like the additional user to have full editing access or only viewing access. Once our team has this information, we will work with you to add it into the system. Please allow 2 business days for it to be in effect.
- How do I cancel a subscription?
- From the login home page, navigate to the upper right hand corner and select your unique username. This will pull up an additional drop down menu, select 'View Profile'. Once you have navigated to your account profile page, there will be several tabs. Select 'Subscriptions', this will pull up a list of the active subscriptions that are associated with your user profile. On the subscription you would like to cancel, select 'Cancel' under the 'Operations' field. A confirmation screen will appear. If you encounter any issues during the cancellation process, please reach out to us via email for assistance.
- How can I update my preferred billing method?
- From the login home page, navigate to the upper right hand corner and select your unique username. This will pull up an additional drop down menu, select 'View Profile'. Once you have navigated to your account profile page, there will be several tabs. Select 'Payment Methods'. Then, on the card you would like to change, select 'Edit' under the 'Operations' field. Then, update the information with your new payment method. Once the card information is entered, navigate to the bottom of the form and select 'Save'.
- How can I update my shipping address?
- From the login home page, navigate to the upper right hand corner and select your unique username. This will pull up an additional drop down menu, select 'View Profile'. Once you have navigated to your account profile page, there will be several tabs. Select the 'Address Book'. Then select 'Add Address'. Then, update the information with your new shipping address. Once the new address is entered, navigate to the bottom of the form and select 'Save'. If applicable, don't forget to 'Delete' the old address afterward.
- How can I see my order history?
- From the login home page, navigate to the upper right hand corner and select your unique username. This will pull up an additional drop down menu, select 'View Profile'. Once you have navigated to your account profile page, there will be several tabs. Select the 'Orders’ tab. This will pull up a page with the orders listed by date. To view a specific order, select the order number. This will pull up an invoice with the order specifics, such as the date of purchase and billing information used. Please contact us if you need further assistance viewing previous orders or if you have a question about your invoice.
- How can I edit a certification for a specific employee?
- If an employee is active, from the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, begin to search for the employee using the 'Title' field. Then find the certification that was mislabeled, and select ‘Edit’. Make the necessary adjustments to the certification, then navigate to the bottom of the form and select 'Save'.
- How can I edit an Employee Record?
- If an employee is active, from the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, begin to search for the employee using the 'Title' field. Then under content type, select 'employee'. Then select 'Filter' and scroll down to view the results. Once the employee is listed, select 'Edit' under the 'Operations' field. This will pull up the employee’s profile. Edit the necessary information, then navigate to the bottom of the form and select 'Save'.
- For a visual guide, watch our tutorial video on editing employee records in the system.
- If an employee is active, from the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, begin to search for the employee using the 'Title' field. Then under content type, select 'employee'. Then select 'Filter' and scroll down to view the results. Once the employee is listed, select 'Edit' under the 'Operations' field. This will pull up the employee’s profile. Edit the necessary information, then navigate to the bottom of the form and select 'Save'.
- How can I change the status of an employee to active or inactive?
- If an employee is active, from the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, begin to search for the employee using the 'Title' field. Then under content type, select 'employee'. Then select 'Filter' and scroll down to view the results. Once the employee is listed, select 'Edit' under the 'Operations' field. To make an employee inactive, scroll to the bottom of the entry and select 'Active'. This will uncheck the field and will make the employee unpublished from the site. This will not delete their information, and they will not be included in reports.
- For a visual guide, watch our tutorial video on adding employees to the system.
- If an employee is inactive, From the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, begin to search for the employee using the 'Title' field. Then under content type, select 'Employee'. Then select 'Filter' and scroll down to view the results. Once the employee is listed, select 'Edit' under the 'Operations' field. To make the inactive employee active, scroll to the bottom of the entry and select 'Active'. This will check the field and will make the employee published to the site.
- If an employee is active, from the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, begin to search for the employee using the 'Title' field. Then under content type, select 'employee'. Then select 'Filter' and scroll down to view the results. Once the employee is listed, select 'Edit' under the 'Operations' field. To make an employee inactive, scroll to the bottom of the entry and select 'Active'. This will uncheck the field and will make the employee unpublished from the site. This will not delete their information, and they will not be included in reports.
- How can I delete an employee from the system?
- From the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, begin to search for the employee using the 'Title' field. Then select 'Filter' and scroll down to view the results. Along with the name of the employee, the employee's certificates will be listed. Select all of the employee's certificates, along with their name and navigate to the Action Drop Down Menu. Here, select "Delete Content". The next page will ask you to confirm that you would like to delete this user, as this action can not be undone. Once you have confirmed the deletion, the user is removed from your company list and will no longer be included in reports.
- For a visual guide, watch our tutorial video on deleting an employee from the system.
- From the login home page, navigate to the upper left hand corner and select the 'Manage' tab. This tab will open a drop down menu with the option to select the Content tab. Once you have clicked the 'Content' tab, begin to search for the employee using the 'Title' field. Then select 'Filter' and scroll down to view the results. Along with the name of the employee, the employee's certificates will be listed. Select all of the employee's certificates, along with their name and navigate to the Action Drop Down Menu. Here, select "Delete Content". The next page will ask you to confirm that you would like to delete this user, as this action can not be undone. Once you have confirmed the deletion, the user is removed from your company list and will no longer be included in reports.
- How do I generate a report that provides information on expiring certifications?
- From the login home page, navigate to the upper right hand corner and select the 'Reporting' tab. To run a report of certificates that are about to expire, select ‘Employee Certificates Expiring’. From this page, there are a number of parameters that you can set to customize your report. Select the company, the certificate type, and length until expiration. Then select the ‘Sort by’ and ‘Order’ in which you would like the information displayed. Then select ‘Apply’ to view the report. This report can be exported as a CSV by selecting the orange ‘CSV' at the bottom of the page, or as a PDF by selecting the ‘View PDF’ at the top of the screen.
- For a visual guide, watch our tutorial video on generating an expiring certification report in the system.
- From the login home page, navigate to the upper right hand corner and select the 'Reporting' tab. To run a report of certificates that are about to expire, select ‘Employee Certificates Expiring’. From this page, there are a number of parameters that you can set to customize your report. Select the company, the certificate type, and length until expiration. Then select the ‘Sort by’ and ‘Order’ in which you would like the information displayed. Then select ‘Apply’ to view the report. This report can be exported as a CSV by selecting the orange ‘CSV' at the bottom of the page, or as a PDF by selecting the ‘View PDF’ at the top of the screen.
- How do I generate a report that provides information on specific certifications?
- From the login home page, navigate to the upper right hand corner and select the 'Reporting' tab. To run a report of certificates that are about to expire, select ‘Employee Certificates Expiring’. From this page, there are a number of parameters that you can set to customize your report. Select the company, ‘any’ for certificate type, and length until expiration. Then select the ‘Sort by’ and ‘Order’ in which you would like the information displayed. Then select ‘Apply’ to view the report. This report can be exported as a CSV by selecting the orange ‘CSV' at the bottom of the page, or as a PDF by selecting the ‘View PDF’ at the top of the screen.
- For a visual guide, watch our tutorial video on running an expiring certification report that will aid in retrieving specific certification information.
- From the login home page, navigate to the upper right hand corner and select the 'Reporting' tab. To run a report of certificates that are about to expire, select ‘Employee Certificates Expiring’. From this page, there are a number of parameters that you can set to customize your report. Select the company, ‘any’ for certificate type, and length until expiration. Then select the ‘Sort by’ and ‘Order’ in which you would like the information displayed. Then select ‘Apply’ to view the report. This report can be exported as a CSV by selecting the orange ‘CSV' at the bottom of the page, or as a PDF by selecting the ‘View PDF’ at the top of the screen.
- How can I track an employee’s Driver's License, CDL, or other government issued ID?
- We request that no ID information be directly added such as Social Security numbers or Driver's License to the system. However there are two options to track the dates of expiration at Qualification Station. You can add the category topic without uploading the actual image of the CDL / DL that way you can add the expiration date. The other option is to list the CDL/DL expiration dates under employee notes.
- How can I view an employee’s certification page?
- From the login home page, navigate to the upper left hand corner and select the 'Employees' tab. This will pull up a page with all of the employees associated with the companies within your account. To find a specific employee, use the search parameters to select “Yes” for active employees or “No” for inactive employees, indicate the company, and then enter the employee’s name. Then select ‘Apply’ to view the results. To view a list of certificates click on the ‘Public Link to Qualifications’ link associated with the employee. This will bring you to the same page that is displayed when the QR sticker is scanned.
- Why does my invoice list Complete Safety, LLC?
- Qualification Station is a product of our parent company Complete Safety, LLC. Please contact us with any further questions.